ELLO implements single sign-on (SSO) using the SAML 2.0 protocol. ELLO can be configured to work with two kinds of Identity Providers (IDPs). 

Basic Authentication Flow

When the user tries to access the  ELLOapplication in the browser, the Service Provider (SP) checks if the user is already authenticated. If not, then the user is redirected to the Identify Provider (IDP), which initiates the authentication (e.g. via username and password). After successful authentication, the user is redirected back to the Service Provider which grants access to the ELLO application. The IDP provides attributes, e.g. email address, to the Service Provider (SP) which are used to properly identify the user within ELLO.

SSO Authentication Flow

Supported IDPs

ELLO is tested and works with IDPs which support the SAML 2.0 protocol, e.g.

IDP NameIDP Documentation
Microsoft Active Directory Federation Services (AD FS)https://msdn.microsoft.com/en-us/library/bb897402.aspx
Microsoft Azure ADhttps://docs.microsoft.com/en-us/azure/active-directory/connect/active-directory-aadconnect-federation-saml-idp
Google IDPhttps://support.google.com/a/answer/6087519?hl=en

Checklist external IDP


  • IDP must support SAML 2.0
  • client browser needs network access to IDP

Setup steps

  1. Customer provides Start URL e.g https://<IDP-URL>/adfs/ls
  2. Customer provides Public X.509 certificate file
  3. ELLO sets up a client account and configures to use the customer's IDP. Once setup the metadata of ELLO will be sent to the customer 
  4. Customer imports the ELLO metadata and configures SAML attributes that ELLO requires. 
  5. Customer tests the access to ELLO
  6. If successful, ELLO deactivates the access via username / password. 

Attribute Mapping

Please ensure that the name of every SAML 2.0 attribute exactly matches the name ELLO SP expects. 


For Microsoft ADFS we provide custom rule mappings, see https://compliance.freshdesk.com/support/solutions/articles/12000059870-sso-with-adfs

Example SAML message

    <saml2:Attribute FriendlyName="emailAddress" Name="emailAddress" NameFormat="urn:oasis:names:tc:SAML:2.0:attrname-format:uri">
          <saml2:AttributeValue xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xsi:type="xs:string">